SHIPPING OPTIONS
ESTIMATED DELIVERY
TRACKING YOUR ORDER
PREORDER POLICIES
RETURNS & EXCHANGES
PICK UP ORDER
DISCOUNT CODES
DISCOUNT POLICIES
INTERNATIONAL SHIPPING
GIFT CERTIFICATES
PAYMENT OPTIONS
STORE LOCATION
SECURITY
WHOLESALE
CATALOG
GIFT WRAP
SIZE CHART
PRICE ADJUSTMENTS
UNFAMILIAR CHARGE
TOLL FREE NUMBER
CONTACT
GREEN SCENE
SHIPPING OPTIONS
Ground Shipping: $9.95 (5 TO 7 BUSINESS DAYS, EXCLUDING WEEKENDS)
UPS 3-Day: $15.95 (3 BUSINESS DAYS, EXCLUDING WEEKENDS)
UPS 2-Day: $24.95 (2 BUSINESS DAYS, EXCLUDING WEEKENDS)
UPS Next Day: $34.95 (NEXT BUSINESS DAY, EXCLUDING WEEKENDS)
USPS: $12.95 (For PO BOX, Alaska, APO, Guam, Hawaii, Puerto Rico ONLY)
USPS PRIORITY INTERNATIONAL: CHARGED ACCORDING TO DESTINATION & WEIGHT
Click here to see where we
SHIP INTERNATIONALLY.
ESTIMATED DELIVERY
Orders placed Monday thru Friday before 1pm EST, will ship out the same day.
Orders received after 1pm EST, on weekends or Holidays will be shipped out the following business day (excluding weekends).
PLEASE NOTE: the day the order is shipped is not included in the transit time. (e.g., UPS 3-day orders placed on Saturday will not ship until Monday and will arrive on Thursday).
WAREHOUSE PICK-UP orders will be ready for pick-up by 3pm the following business day. Our warehouse is located at 300 Kingsland Ave, Suite F, Brooklyn NY 11222 (between Nassau Ave. and Norman Ave.) and the hours are M-F 9am to 5pm.
For International orders & outside the continental United States (Alaska, Hawaii, Guam, Puerto Rico, PO BOX or any APO/FPO addresses) ship in 1 to 3 business days and could take 2-4 weeks for delivery.
TRACKING YOUR ORDER
Once your package has shipped, you will receive an email from UPS (Quantum View Notify) with your tracking number. To track your order, just follow the link provided in the email. You can also enter your reference number here and UPS will show your package's progress.
If, after tracking your package at UPS, you still require assistance, please feel free to email us at info@fredflare.com with any questions regarding your order.
Limited tracking is available for orders shipped via USPS. You can go to www.usps.com and enter your tracking number into the space provided.
PREORDER POLICIES
PREORDERED ITEMS ONLY
The date listed on the PREORDERED item is the expected ship date and is subject to change without notice. If you purchased one or more PREORDERED item in a single order, including the same item in different styles and/or sizes, they will ALL ship separately upon arrival for the reduced preorder shipping price of $5 each item via GROUND shipping ONLY. You will be charged once you place the order and you will receive a confirmation email with your order info. Continental US only. International, APO and PO BOX orders will ship once all preordered items arrive.
IN-STOCK ITEMS + PREORDERED ITEMIn-stock items will ship immediately & are available for expedited shipping. If you purchased one or more PREORDERED item in a single order, including the same item in different styles and/or sizes, they will ALL ship separately upon arrival for the reduced preorder shipping price of $5 each item via GROUND shipping ONLY. The date listed on the PREORDERED item is the expected ship date and is subject to change without notice. Continental US only. International, APO and PO BOX orders will ship once all preordered items arrive.
WAREHOUSE PICK-UP PREORDERS
In-Stock items will be available for pick-up after 3PM on the following business day. Once your PREORDERED item is in-stock, you will be notified via email that the item is available for pick-up.
INTERNATIONAL PREORDERS
If you are an International customer and your order contains PREORDERED items, your in-stock items will be held and shipped once all PREORDERED items have arrived. The date listed on PREORDERED items is the expected ship date of the item and is subject to change without notice.
If you have any questions regarding any of our PREORDER POLICIES, please feel free to email us at info@fredflare.com
RETURNS & EXCHANGES
All returns must be mailed within 30 days of order arrival date, please allow up to 5 business days for in-house processing. Returns received after 30 days of order arrival are issued a store credit. All returns must include original packaging. SALE and SPECIAL items or items purchased using a DISCOUNT CODE are issued an exchange or store credit only. SALE merchandise has a price ending in ".99" and is clearly marked on all receipts. Shipping/handling on returned merchandise is non-refundable. Gift wrap is non-refundable. Exchange requests can be made for an item with the same or lesser value and will be fulfilled according to availability. For multiple item returns totaling $200 or more, a 15% restocking fee will be deducted from your refund amount or a store credit will be issued for the full amount. You can select your return option on the back of your receipt.
In your return package, please include a copy of your receipt with the return and/or exchange request portion completed. If you need a new return form you may download one here.
Send to:
fredflare.com RETURNS
300 Kingsland Ave
Suite F
Brooklyn NY 11222 USA.
For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return. Goods must be returned with original packaging, in perfect unused condition. Otherwise a fee of 15% will be deducted from your return. NOTE: fredflare.com is not responsible for shipping costs for returns, exchanges and/or edited orders.
PICK UP ORDER
Simply select "WAREHOUSE PICK-UP" at checkout and save on shipping! Once you've placed your order, you will receive an order confirmation email. Your order will be ready for pick up by 3pm the following business day.
We are located at 300 Kingsland Ave, Suite F, Brooklyn NY 11222 (between Nassau Ave. and Norman Ave.). Our warehouse is open M-F 9am to 5pm EST. See below map for directions.
View Larger Map
Your order will be canceled and your credit card refunded, minus a 15% restocking fee, if we do not hear from you within 14 days. Gift wrap charges are non-refundable.
DISCOUNT CODES
Please make sure you have entered it correctly and that the promotion is still valid. For discount codes that require a minimum purchase amount (e.g. "Free shipping over $100"), your ITEM total must be above the required amount in order for the offer to be applied and does NOT include tax or gift-wrapping costs. Also, please note that we do not offer additional discounts on SALE, SPECIAL or PREORDERED merchandise and that we do not allow combined use of discount codes, unless noted otherwise. Discount codes are NOT valid when used with a gift certificate. If you are still having troubles with your discount code, please feel free to email us at info@fredflare.com
DISCOUNT POLICIES
All SALE/SPECIAL and DISCOUNTED items are issued an exchange or store credit only. SALE/SPECIAL merchandise usually has a price ending in ".99" and is clearly marked on all receipts. DISCOUNTED merchandise is any merchandise ordered using a discount code. This includes discount codes for a percentage off as well as discount codes for free shipping. If we are having a storewide discount and you do not have to enter a discount code, then you can return your full-priced merchandise for a refund (not including shipping) within 30 days of delivery.
INTERNATIONAL SHIPPING
We currently ship internationally via USPS Priority Mail. Shipping fees are charged according to location and weight of your order (Click on your country below to estimate your shipping cost)
International customers should allow 2-4 weeks for delivery, depending on destination, customs and in-country mailing service.
The weight limit for international orders is 40lbs; if your order is over 40lbs, you will be prompted to remove items from your cart.
If your billing address does not match the address on your credit card, we reserve the right to cancel your order. Please double check your billing / shipping info before submitting your order!
WE ARE NOT RESPONSIBLE FOR ADDITIONAL CHARGES THAT MAY OCCUR UPON DELIVERY.
TRACKING INTERNATIONAL ORDERS
Once your order has left our warehouse, you will receive a confirmation email with a tracking number.
You can go to www.usps.com and enter your tracking number into the space provided.
Please allow 1-3 business days, once you've received the shipping confirmation email, to track your order.
ADDITIONAL INTERNATIONAL SHIPPING
We love ALL of our international customers but, unfortunately, no longer offer international shipping options for every country. There's a brilliant way around this, however. We suggest setting up an account with the mail forwarding service MyUS. You'll register with them and get your very own American address! Then you can take advantage of our low UPS Ground rate each time you order. Please visit MyUS to sign up for this service. The rates are VERY affordable and we are confident that you will be happy with this service, so be sure to check it out!
GIFT CERTIFICATES
You can purchase Gift Certificates in amounts of $25, $50, $75, $100, $125, $150, $175, $200, $225 and $250. Best of all, they never expire!
Once you've chosen your desired amount, you have the option of sending the Gift Certificate info to your email address OR you can have it emailed directly to the recipient with a personalized message.
We suggest sending it straight to the recipient for instant gift-giving and tree-saving!
Simply CLICK HERE to get started!
REDEEMING GIFT CERTIFICATES
The Gift Certificate confirmation email includes a 16 digit code to enter at check-out. Copy and paste this code, to avoid mistakes. If your total happens to go over the Gift Certificate amount, be sure to have a credit card handy to pay the difference.
If you would like to use more than one Gift Certificate, just enter the first Gift Certificate ID# followed by a comma and the second Gift Certificate ID#. Be sure to have NO SPACES and double check your info!
INVALID GIFT CERTIFICATE
If you have tried placing an order with your Gift Certificate and the order did not go through, there is a chance that the system is viewing your Gift Certificate as "used". We understand that these situations happen, and one of our Customer Service Representatives will be more than happy to help you out. Just email us at info@fredflare.com or give us a call at 1-877-798-2807. We’ll refresh your Gift Certificate and process your order immediately.
PAYMENT OPTIONS
We accept major credit cards (Visa, MasterCard, American Express or Discover). We also gladly accept pre-paid Gift Certificates with Visa, MasterCard, American Express or Discover logos.
STORE LOCATION
Sorry, there's no store loaction at this time. Please keep checking back for information regarding the location of our next pop-up shop!
SECURITY
Shopping on fredflare.com is safe and secure. This site is tested by ScanAlert and certified daily to pass the FBI/SANS Internet Security Test. We are committed to safeguarding the privacy of our customers' personal data and do not save any credit card information on our website. We use your email (and occasionally your telephone number) exclusively to communicate with you regarding your order and never distribute your personal information to other companies. For more information please click the ScanAlert Hacker Safe logo below.
WHOLESALE
We do offer a selection of products from our house fred flare brand for wholesale purchase. The other items on our site are strictly part of our retail division and are NOT available for wholesale through fredflare.com. Our wholesale department does NOT have information on other items featured in our retail store. For a glimpse of what we have available for wholesale, visit our fred flare retail boutique. For more information please visit our wholesale boutique.
CATALOG
We are currently not offering any print catalogs at this time. Feel free to check out our website for all current inventory. Please visit http://www.fredflare.com/addemail.php and add your email address. We'll let you know when the next one launches as well as keep you updated
on all that’s new n’ now at fredflare.com!
GIFT WRAP
We charge $6.95 per item for this service. Don't forget to add a gift message at checkout! Those are free. Also, if you’d like a gift receipt that does not show any price information, you can select this option at checkout. PLEASE NOTE: Gift wrap charges are NON-REFUNDABLE.
SIZE CHART
fredflare.com carries a wide variety of clothing from designers all over the world, each with sizing all their own. Below you'll find a rough guideline of measurements for women & men. We are happy to exchange any item that is not completely satisfactory!
PRICE ADJUSTMENTS
A price adjustment in the form of STORE CREDIT ONLY can be made for an item that has been decreased from its original price and has gone on SALE / SPECIAL within 14 days of purchase. Adjustments can be made only ONCE from the original price. Price adjustments are not valid on items already on SALE / SPECIAL, previously marked down items or items purchased using a discount code. Price adjustments will not be made for discount codes or store wide sales; there are NO EXCEPTIONS to this rule.
UNFAMILIAR CHARGE
If you see a charge on your bill that you don’t recognize, please contact us at info@fredflare.com or call 1-877-798-2807 from 10am-5pm EST M-F. We can easily look up the information for the charge, and together we can decide if you need to contact your credit company. It’s always a good idea to contact us first because we can make any adjustments faster than your credit card company can.
TOLL FREE NUMBER
If you can't find the answer to your question on our FAQ page or you wanna place an online order, just give us a call, TOLL FREE at 877-798-2807 M-F 9am-6pm EST.
CONTACT
For general inquiries and customer service issues, please email us at info@fredflare.com.
To request samples or images for editorial features please email us at press@fredflare.com.
To obtain access to our wholesale boutique please email us at wholesale@fredflare.com.
If you're interested in a job with us please send your resume to jobs@fredflare.com.
fredflare.com is located at 300 Kingsland Ave, Suite F, Brooklyn NY 11222 (between Nassau Ave. and Norman Ave.).
**For questions regarding our website or your online order, call 1-877-798-2807, M-F 9AM-6PM EST**
GREEN SCENE
Everyday we try our very best to make sure we are as eco-friendly as we can be! Here’s a list of a few green things we do, but we are always looking for suggestions. If you have any green tips please email us at info@fredflare.com
• The boxes we use contain recycled material (liner: 20-30%, flute: 100%) and is 100% recyclable. That means you can put it in with your paper recycling.
• The bubble wrap is (minimum) 10% post-consumer content and (minimum) 20% recycled plastic and is 100% recyclable. You can put the bubble wrap in with your plastics recycling.
• We separate our paper and our cardboard products from our other trash. (Our waste company separates the rest!)
• Our Staples brand paper contains at least 30% post consumer waste and is 100% recyclable
• The staples’ InkDrop service allows for us to mail in our empty ink cartridges to be recycled or reused. FREE OF CHARGE!
• All empty HP LaserJet ink cartridges and hardware can be shipped for free to HP for recycling (All HP cartridges are made from 100% recycled plastic)
• We only use “Ecobulbs”. They are compact fluorescent bulbs that help reduce carbon dioxide (global warming), sulfur dioxide (acid rain), the demand on landfills and helps save energy.
• All of our desks are equipped with homasote boards, which are 100% recycled and recyclable.
• Any and all items that are not in use any more, (AC’s, printers, etc.) are sent back to the manufacturer for recycling or picked up by the city to be recycled.
• All orders are shipped through UPS. They are the top shipping company in E-Waste Recycling.
• We always use as little energy in the office as possible by turning off heat or AC’s when they aren’t needed and keeping as few lights on as possible.
If you would like to learn more about what you can do to help save the earth, check out our fave site for Earth friendly tips. Thank so much and STAY GREEN!
