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What types of shipping do you offer?
When can I expect my order?
Do you ship internationally?
What is your return/exchange policy?
What methods of payment do you accept?
How can I track my order?
Why didn’t I receive my shipping notification?
Is fredflare.com a secure website?
Can I place a wholesale order?
Why is my discount code not working at checkout?
Do you have a catalog?
Do you have a store?
Can I pick up my order?
What does “backorder” mean?
Do you gift wrap?
Can you provide more sizing information?
Do you offer price adjustments?
What is your contact info?
Is fredflare.com “Earth friendly”?
What types of shipping do you offer?
UPS Ground: $7.95
UPS 3-Day: $14.95
UPS 2-Day: $22.95
UPS Next Day: $32.95
UPS Canada: $18.95
USPS: $9.95 (For Alaska, APO, Guam, Hawaii, Puerto Rico ONLY)
PLEASE NOTE WE DO NOT SHIP TO POST OFFICE BOXES.
INTERNATIONAL: Please click here for more information.
When can I expect my order?
Weekday orders received before 1pm EST typically ship the same day. Orders received after 1pm EST, on weekends or Holidays are typically scheduled for the next business day. Orders shipped outside the continental United States (International, Alaska, Hawaii, Guam, Puerto Rico or any APO/FPO addresses) ship in 1 to 3 business days. WAREHOUSE PICK-UP orders will be ready for pick-up by 3pm the following business day.
Do you ship internationally?
Currently we only offer shipping options for our US and Canadian friends. We LOVE our international customers but, unfortunately, no longer offer other international shipping options at checkout. There's a brilliant way around this, however. We suggest setting up an account with the mail forwarding service AccessUSA. You'll register with them and get your very own American address! Then you can take advantage of our low UPS Ground rate each time you order. Please visit http://www.myus.com/cgi-bin/aff/redir.cgi?id=13569 to sign up for this service. It only costs $15/month! While there is a 24-hour approval process, we are confident that you will be happy with this service, so be sure to check it out!
What is your return/exchange policy?
All returns must be mailed within 30 days of order arrival date. Returns received after 30 days of order arrival are issued a store credit. Sale items or items purchased using a discount code are issued an exchange or store credit only. Shipping/handling on returned merchandise is non-refundable in most cases. Gift wrap is non-refundable. Exchange requests can be made for an item with the same or lesser value and will be fulfilled according to availability. For multiple item returns totaling $200 or more, a 15% restocking fee will be deducted from your refund amount or a store credit will be issued for the full amount. You can select your return option on the back of your receipt.
In your return package, please include a copy of your receipt with the return and/or exchange request portion completed. If you need a new return form you may download one here.
Send to:
fredflare.com RETURNS
300F Kingsland Ave
Brooklyn NY 11222 USA.
For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return. Goods must be returned in perfect condition, so please handle items with care. NOTE: fredflare.com is not responsible for shipping costs for returns, exchanges and/or edited orders.
What methods of payment do you accept?
We only accept major credit cards (Visa, MasterCard, American Express or Discover) at this time.
How can I track my order?
Once your package has left our warehouse you will receive an email from UPS (Quantum View Notify) with your tracking number. You can track your order using this number at http://www.ups.com/WebTracking/track?loc=en_US
If for some reason you do not receive the UPS ship confirmation email within 24 hours - it's sometimes blocked as spam by some email service providers - you can track your package using the order number. Enter "FF" and your six-digit order number (example: FF123456) in the "reference number" field at http://www.ups.com/WebTracking/reference?loc=en_US and UPS will show your package's progress.
If, after tracking your package at UPS, you still require assistance, please feel free to email us at info@fredflare.com with any questions regarding your order.
Why didn’t I receive my shipping notification?
Shipping notifications can take up to one business day from order processing to be sent. Sometimes these emails are mistakenly blocked as spam by some email service providers. If your email system uses a filter or spam blocker, please add orders@fredflare.com and auto-notify@ups.com to your address book to ensure you receive emails about your order status. You can still track your order using your reference number (see How can I track my order?)
Is fredflare.com a secure website?
Shopping on fredflare.com is safe and secure. This site is tested by ScanAlert and certified daily to pass the FBI/SANS Internet Security Test. We are committed to safeguarding the privacy of our customers' personal data and do not save any credit card information on our website. We use your email (and occasionally your telephone number) exclusively to communicate with you regarding your order and never distribute your personal information to other companies. For more information please click the ScanAlert Hacker Safe logo below.
Can I place a wholesale order?
Yes. Please visit our wholesale website for more information. http://www.fredflare.com/customer/wholesale_landing.php
Why is my discount code not working at checkout?
Please make sure you have entered it correctly and that the promotion is still valid. Also, please note that we do not offer additional discounts on sale merchandise and that we do not allow combined use of discount codes. If you are still having troubles with your discount code, please feel free to email us at info@fredflare.com
Do you have a catalog?
We are currently not offering any print catalogs at this time. Feel free to check out our website for all current inventory. Please visit http://www.fredflare.com/addemail.php and add your email address. We'll let you know when the next one launches as well as keep you updated
on all that’s new n’ now at fredflare.com!
Do you have a store?
Currently, we sell exclusively on our website. Occasionally we do have special sales and events. Please join our fanclub at http://www.fredflare.com/addemail.php to be the first to know about all that’s new n’ now at fredflare.com! Also, if you select WAREHOUSE PICK-UP, we can hold your order for pick up at our warehouse in Brooklyn, NY.
Can I pick up my order?
Yes. Simply select WAREHOUSE PICK-UP at checkout and save on shipping! You can pick up your order anytime after 3pm the following business day. We are located at 300F Kingsland Ave Brooklyn NY 11222. Our office hours are 10am to 5pm EST Monday-Friday. Click here for a map. Your order will be cancelled and your credit card refunded, minus a 15% restocking fee, if we do not hear from you within 14 days. Gift wrap charges are non-refundable.
What does “backorder” mean?
A backordered item is an item that we expect to restock very soon. If you have selected an item that is backordered, you will be prompted to add your email to our “notify me” wait list. We will email you when the item is restocked. Please make sure your browser allows pop-ups. Unfortunately, if an item is “sold out” we have no remaining inventory on that item and are unable to restock it.
Do you gift wrap?
Yes. We charge $6.95 per item for this service. We wrap all gifts with fine Jack and Lulu paper tied with grosgrain ribbon. Click here for a preview Don't forget to add a gift message at checkout! Those are free. Also, if you’d like a gift receipt that does not show any price information, you can select this option at checkout. PLEASE NOTE: Gift wrap charges are NON-REFUNDABLE.
Can you provide more sizing information?
fredflare.com carries a wide variety of clothing from designers all over the world, each with sizing all their own. Below you'll find a rough guideline of measurements for women & men. We are happy to exchange any item that is not completely satisfactory!
| |
S |
M |
L |
| SIZE |
0-4 |
6-8 |
10-13 |
| BUST |
30-32 A |
33-34 B |
36-38 C |
| NATURAL WAIST |
24-26 |
27-29 |
30-32 |
| HIP |
32-34 |
35-36 |
37-40 |
| EUROPEAN |
34-36 |
38-40 |
42-44 |
| USA |
6 |
7 |
8 |
9 |
10 |
| EUROPE |
36 |
37 |
38 |
40 |
42 |
| UK |
3.5 |
4.5 |
5.5 |
6.5 |
7.5 |
| JAPAN |
22 |
23 |
24 |
25 |
26 |
| |
S |
M |
L |
XL |
| CHEST |
34-36 |
38-40 |
42-44 |
46-48 |
| EUROPEAN |
44-46 |
48-50 |
52-54 |
56-58 |
Do you offer price adjustments?
A price adjustment in store credit can be made for an item within 14 days of purchase. Adjustments can be made only ONCE from the original price. Previously marked down items or items purchased using a discount code will not be issued a price adjustment.
What is your contact info?
For general inquiries and customer service issues, please email us at info@fredflare.com.
To request samples or images for editorial features please email us at press@fredflare.com.
To obtain access to our wholesale boutique please email us at wholesale@fredflare.com.
If you're interested in advertising with us email us at advertising@fredflare.com.
If you're interested in a job with us please send your resume to jobs@fredflare.com.
Or call (718) 599-9221 from 10am-5pm EST M-F.
fredflare.com is located at 300F Kingsland Ave Brooklyn NY 11222.
Is fredflare.com “Earth friendly”?
Everyday we try our very best to make sure we are as eco-friendly as we can be! Here’s a list of a few green things we do, but we are always looking for suggestions. If you have any green tips please email us at info@fredflare.com
• The boxes we use contain recycled material (liner: 20-30%, flute: 100%) and is 100% recyclable. That means you can put it in with your paper recycling.
• The bubble wrap is (minimum) 10% post-consumer content and (minimum) 20% recycled plastic and is 100% recyclable. You can put the bubble wrap in with your plastics recycling.
• We separate our paper and our cardboard products from our other trash. (Our waste company separates the rest!)
• Our Staples brand paper contains at least 30% post consumer waste and is 100% recyclable
• The staples’ InkDrop service allows for us to mail in our empty ink cartridges to be recycled or reused. FREE OF CHARGE!
• All empty HP LaserJet ink cartridges and hardware can be shipped for free to HP for recycling (All HP cartridges are made from 100% recycled plastic)
• We only use “Ecobulbs”. They are compact fluorescent bulbs that help reduce carbon dioxide (global warming), sulfur dioxide (acid rain), the demand on landfills and helps save energy.
• All of our desks are equipped with homasote boards, which are 100% recycled and recyclable.
• Any and all items that are not in use any more, (AC’s, printers, etc.) are sent back to the manufacturer for recycling or picked up by the city to be recycled.
• All orders are shipped through UPS. They are the top shipping company in E-Waste Recycling.
• We always use as little energy in the office as possible by turning off heat or AC’s when they aren’t needed and keeping as few lights on as possible.
If you would like to learn more about what you can do to help save the earth, check out our fave site for Earth friendly tips. Thank so much and STAY GREEN!
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